Bright Miles
Bright Miles
We're here to help. Reach out anytime.
Have a question, found a bug, or just want to say hi? Send us an email and we'll get back to you within 24 hours.
getbrightside.app@gmail.comHow do I restore my purchases?
Open Bright Miles, go to your Profile tab, and tap "Restore previous purchases" at the bottom of the screen.
I left a tip but didn't get a confirmation — what happened?
Tips are processed through Apple. If your payment went through on the Apple side, it was received. Email us and we'll confirm.
How do I cancel my subscription?
Go to iPhone Settings → Apple ID → Subscriptions → Bright Miles → Cancel. You'll keep access until the end of your billing period.
The app isn't loading stories. What should I do?
Try closing and reopening the app. If the issue persists, check your internet connection or email us at getbrightside.app@gmail.com.
How do I delete my account?
You can do it yourself in the app. Open Bright Miles, go to your profile, open Settings & Security, tap Delete Account at the bottom and confirm. Your account and what you put into it are deleted: your profile, posts, messages, workouts, health and food data, your conversations with Miles, and the rest listed in our privacy policy (section 9). If any part fails, the app tells you, and trying again finishes it.
Copies in our nightly backups roll off within 30 days. A few records are kept because the law requires them or because they belong to someone else, such as payment and tax records; the policy lists each one and why.
Can't open the app? Email us at getbrightside.app@gmail.com with your username and we will delete the account for you and reply within 30 days.
Your privacy matters. View our full Privacy Policy to learn how we handle your data.